Title
What factors contribute to in-role and extra-role safety behavior among food delivery riders?
Author
Nguyen-Phuoc, Duy Quy (The University of Da Nang)
Mai, Nhat Xuan (The University of Da Nang)
Ho-Mai, Nhi Thao (Hanken School of Economics)
Nguyen, Minh Hieu (University of Transport and Communications)
Oviedo-Trespalacios, O. (TU Delft Safety and Security Science) 
Date
2024
Abstract
Food delivery riders face significant road safety risks globally. Previous studies have primarily focused on the direct relationship between job demands, job resources, and road safety behaviors, often neglecting the potential indirect paths through dual processes, namely the health impairment process and the motivational process, which may lead to dangerous riding behaviors. Additionally, the impact of organizational citizenship behaviors on the safety of food delivery riders within the industry remains unexplored. This study aims to address these gaps by applying the dual processes of the Job Demands-Resources model (JD-R) to identify factors influencing the safety behaviors of food delivery riders in Vietnam. Data were collected through face-to-face surveys with 410 riders in public places. The findings show a nuanced interplay between job demands, resources, and safety behaviors. Specifically, job burnout acts as a bridge, mediating the influence of job demands on in-role safety behaviors. On the other hand, job resources-encompassing facets like job autonomy, performance feedback, technology support, and work support-indirectly shape both in-role and extra-role safety behaviors via the conduit of motivation. These resources not only bolster motivation but also serve as pillars in fostering a culture of safety among riders. This research not only deepens our understanding of the determinants of food delivery riders' safety behaviors but also highlights the pivotal role food delivery companies play in shaping these behaviors. By prioritizing the holistic well-being of their riders and offering robust support, these companies can foster an environment conducive to safety. Additionally, by integrating additional dimensions of job demands and resources into the JD-R model, this study paves the way for more comprehensive and nuanced future research in this domain.
Subject
Gig Economy workers
Human factors
Job design
Job strain
Occupational safety
Safety behaviors
To reference this document use:
http://resolver.tudelft.nl/uuid:af03cb84-d74a-4738-b928-3c63e31c7c92
DOI
https://doi.org/10.1016/j.trf.2024.01.013
Embargo date
2024-09-06
ISSN
1369-8478
Source
Transportation Research. Part F: Traffic Psychology and Behaviour, 102, 177-198
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Part of collection
Institutional Repository
Document type
journal article
Rights
© 2024 Duy Quy Nguyen-Phuoc, Nhat Xuan Mai, Nhi Thao Ho-Mai, Minh Hieu Nguyen, O. Oviedo-Trespalacios