User Acceptance of Technology

User Acceptance of Technology: Statistical Analysis of Training’s Impact on Local Government Employees’ Perceived Usefulness and Perceived Ease-of-Use

Falco, E. (Università di Trento)
Stylianou, Constantinos (Interfusion Services)
Martinez, Gilberto (Backslash)
Kleinhans, R.J. (TU Delft Urban Studies)
Basso-Moro, Sara (Universiteit Leiden)
Neophytou, Haris (Interfusion Services)

2020

This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried out by means of a self-constructed questionnaire within a repeated measure experimental design. The results demonstrate that the three variables are indeed positively affected by the training sessions to users from both municipalities. Consequently, training plays a vital role in encouraging government employees and administrators to accept, adopt and utilize e-government technologies.

Electronic Governance
Electronic Government
Perceived Ease-of-Ease
Perceived Usefulness
Smart Governance
Social Media
User Acceptance

http://resolver.tudelft.nl/uuid:cd924396-6f45-4f48-b854-1ee13be061a5

https://doi.org/10.4018/IJEGR.2020070105

2021-02-01

1548-3894

International Journal of Electronic Government Research (IJEGR), 16 (3), 85-104

Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

journal article

© 2020 E. Falco, Constantinos Stylianou, Gilberto Martinez, R.J. Kleinhans, Sara Basso-Moro, Haris Neophytou