Approaches for Dialog Management in Conversational Agents

Approaches for Dialog Management in Conversational Agents

Harms, Jan-Gerrit (Student TU Delft)
Kucherbaev, P. (TU Delft Web Information Systems)
Bozzon, A. (TU Delft Web Information Systems; TU Delft Human-Centred Artificial Intelligence)
Houben, G.J.P.M. (TU Delft Web Information Systems)

2019

Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.

Autonomous agents
Software agents
Internet
Task Analysis
Probabilistic logic
Natural languages

http://resolver.tudelft.nl/uuid:d47ba378-d0cf-47e6-af80-5ef3ff686d1f

https://doi.org/10.1109/MIC.2018.2881519

2019-05-15

1089-7801

IEEE Internet Computing, 23 (2), 13-22

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

journal article

© 2019 Jan-Gerrit Harms, P. Kucherbaev, A. Bozzon, G.J.P.M. Houben