Print Email Facebook Twitter Personalized Agent Explanations for Human-Agent Teamwork: Adapting Explanations to User Trust, Workload, and Performance Title Personalized Agent Explanations for Human-Agent Teamwork: Adapting Explanations to User Trust, Workload, and Performance Author Verhagen, R.S. (TU Delft Interactive Intelligence) Neerincx, M.A. (TU Delft Interactive Intelligence) Parlar, C. (Student TU Delft) Vogel, M. (Student TU Delft) Tielman, M.L. (TU Delft Interactive Intelligence) Date 2023 Abstract For human-agent teams to be successful, agent explanations are crucial. These explanations should ideally be personalized by adapting them to intended human users. So far, little work has been conducted on personalized agent explanations during human-agent teamwork. Therefore, an online experiment (n = 60) was conducted to compare personalized agent explanations against a baseline of non-personalized explanations. We implemented four agents who adapted their explanations during a search and rescue task randomly, or based on human workload, performance, or trust. Results show that personalized explanations can increase explanation satisfaction and trust in the agent, but also decrease performance. Therefore, we conclude that personalized agent explanations can be beneficial to human-agent teamwork, but that user modelling and personalization techniques should be carefully considered. To reference this document use: http://resolver.tudelft.nl/uuid:f64abc28-7779-47ad-acf5-1b8973eb971c Embargo date 2024-01-01 Source Proceedings of the 2023 International Conference of Autonomous Agents and Multiagent Systems Event 2023 International Conference on Autonomous Agents and Multiagent Systems, 2023-05-29 → 2023-06-02, London, United Kingdom Bibliographical note Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. Part of collection Institutional Repository Document type conference paper Rights © 2023 R.S. Verhagen, M.A. Neerincx, C. Parlar, M. Vogel, M.L. Tielman Files PDF ex0810_verhagen.pdf 633.67 KB PDF 3545946.3598919.pdf 1.11 MB Close viewer /islandora/object/uuid:f64abc28-7779-47ad-acf5-1b8973eb971c/datastream/OBJ1/view