Print Email Facebook Twitter A storm is coming? Collective sensemaking and ambiguity in an inter-organizational team managing railway system disruptions Title A storm is coming? Collective sensemaking and ambiguity in an inter-organizational team managing railway system disruptions Author Merkus, Sander (Vrije Universiteit Amsterdam) Willems, Thijs (Vrije Universiteit Amsterdam) Schipper, Danny (Erasmus Universiteit Rotterdam) van Marrewijk, Alfons (Vrije Universiteit Amsterdam) Koppenjan, Joop (Erasmus Universiteit Rotterdam) Veenswijk, Marcel (Vrije Universiteit Amsterdam) Bakker, H.L.M. (TU Delft Integral Design & Management) Date 2016-08-17 Abstract This paper studies the ways in which members of inter-organizational teams collectively make sense of unexpected events and how they decide upon engaging in action. Frequently, ambiguity dominates such change processes aimed to create common understanding. Using the notion of the duality of intrinsic and constructed ambiguity, a detailed analysis of the collective sensemaking efforts of an inter-organizational team of railway coordinators in the Operational Control Center Rail was conducted. Building on team meetings observations during the days preceding a large and potentially disruptive winter storm in December 2013, the case study describes the process of collectively making sense of the disruptiveness of the storm. The findings show that contextual and temporal factors determine whether collective sensemaking unfolds as either a shared or a negotiated process. Subject ambiguitychangeCollective sensemakingdisruptionsense of urgency To reference this document use: http://resolver.tudelft.nl/uuid:8d913a1c-53f4-4e97-b6b7-fa7805b1481c DOI https://doi.org/10.1080/14697017.2016.1219380 ISSN 1469-7017 Source The Journal of Change Management, 17 (3), 228-248 Part of collection Institutional Repository Document type journal article Rights © 2016 Sander Merkus, Thijs Willems, Danny Schipper, Alfons van Marrewijk, Joop Koppenjan, Marcel Veenswijk, H.L.M. Bakker Files PDF 14697017.2016.1219380.pdf 1.76 MB Close viewer /islandora/object/uuid:8d913a1c-53f4-4e97-b6b7-fa7805b1481c/datastream/OBJ/view