Print Email Facebook Twitter Human Centric Design in Smartcity Technologies Title Human Centric Design in Smartcity Technologies: Implications for the Governance, Control and Performance Evaluation of Mobility Ecosystems Author Christiaanse, R.M.J. (TU Delft Information and Communication Technology) Date 2022 Abstract Governance can be understood as the system by which actors in society are directed and controlled. Given the trinity "Institution, Market and Organization"a pressing question is: which governance structure minimizes the transaction costs in governing and controlling in the build and service design for organizations similar to a city? We investigate the notion of the governance of common goods and the problem of organizations - how or when to balance control mechanisms. As Tirole observes there is a need to explicate incentives for all stakeholders on the basis of some measure of aggregate welfare of all stakeholders. In this paper we develop a mathematical model to explicate information needs in a bilateral contract and use these insights in the case study, initialized and inspired by the procurement process of transport services at the care institution in the Netherlands in 2020 and 2021. Our results show that the information problem emerges when the object of what is exchanged between two parties is not considered as the unit of analysis. Once we understand the nature of the bilateral exchange relationship then we are able to consider the consequences of the control loss causing transaction costs due to conflicting objectives, moral hazard, adverse selection, opportunism and so on. Subject common goodcontrolgovernancegraphshuman centricitynetworksperformance evaluation To reference this document use: http://resolver.tudelft.nl/uuid:b3da7355-0740-4b1a-96b1-484d0b2b308b DOI https://doi.org/10.1145/3487553.3524847 Publisher Association for Computing Machinery (ACM) Embargo date 2023-07-01 ISBN 9781450391306 Source WWW 2022 - Companion Proceedings of the Web Conference 2022 Event 31st ACM Web Conference, WWW 2022, 2022-04-25 → , Virtual, Online, France Series WWW 2022 - Companion Proceedings of the Web Conference 2022 Bibliographical note Green Open Access added to TU Delft Institutional Repository 'You share, we take care!' - Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. Part of collection Institutional Repository Document type conference paper Rights © 2022 R.M.J. Christiaanse Files PDF 3487553.3524847.pdf 1.26 MB Close viewer /islandora/object/uuid:b3da7355-0740-4b1a-96b1-484d0b2b308b/datastream/OBJ/view