The Employee Experience Pyramid: transforming organizations into places people want to work

Over the past decades, multiple HR constructs have emerged that organizations strived to adopt and integrate into their daily businesses. The most recent development is Employee Experience (EX). EX is essentially a framework for creating engaged employees. Engaged employees have been linked to multiple desirable business outcomes, such as...

Impact Creative Toolkit

Nowadays, a common approach to cope with the inherent uncertainty in innovation is the use of multidisciplinary teams following a Design Thinking (DT) process. However this strategy has its pitfalls, such as the lack of experience with DT or the communication issues underlying a group of people with completely opposed backgrounds. In order to...

The Visual Storytelling Toolkit: A Way to Engage Employees with their Organization’s Vision

The need for companies to innovate continuously has never been greater, due to the complex and dynamic conditions in which they compete today (Gumusluoglu & Ilsev, 2009; Tellis et. al., 2009). The ones who need to innovate, are the employees of an organization. However, to properly innovate, the employees need to understand and be engaged...

Capturing creativity: The design of a toolkit for revergence in creative sessions

Creative facilitation sessions come to solve the complex problems the world is facing nowadays. Using participants from different work areas to walk through a problem together, these sessions are guided by facilitators. They are the ones expected to bring a creative mindset to the involved people. <br/>LEF Future Center, part of Rijkswaterstaat...

What makes brands meaningful?

This graduation report was written by Robert Buesink in collaboration with Wonder Inc. and the Delft University of Technology. Wonder Inc. is a strategic design and innovation agency that was founded in 2008. For years they have been working on the creation of a Brand perception model. Wonder inc. believes that brands live in the mind of the...

Triggering new perspectives: A reframing method on problem-solution exploration

This graduation project is about the reframing services that Flatland provide during their facilitation sessions. The consideration within this project is about the reframing activities, abilities and opportunities of the Flatland team. The team of Flatland is unconsciously skilled in reframing, because of their knowledge gained out of...

Conscious strategic visual design: Case of Flatland

This graduation project is based on the services that Flatland, a visual consultancy company, provides within the strategic visual design market. The discussion within this project is about what the role of the facilitator is and what the balance should be between gathering content for deliverables, and managing the collaboration and interaction...

Delivery! Co-designing luggage services

Amsterdam Airport Schiphol suffers from capacity problems during peak travel seasons and times. 'Luggage services' are a recently emerged, promising innovation that could possibly help with easing luggage congestion at the airport. Consequently, Schiphol has shown interest in luggage services, but research knowledge on possible target group of...