Fruit in your food: Repositioning the perception of fruit in meals served by caterers

Throughout history, there have been different attitudes towards eating fruit in the human diet. Currently, fruit is mainly perceived as a snack, that is to be eaten as a separate piece. Various developments in the history of the Netherlands like industrialisation, emancipation and internationalisation, have contributed to this position. With the...

Redesigning Psychiatry: A strategic repertoire to stimulate transition in the mental healthcare sector

The mental healthcare system in the Netherlands is in dire need of anupdate. With 90,000 people on the waiting list, an urgent shortage instaff, regular occurrence of ‘incorrect’ diagnoses, and a persistentstigma on mental health, this was exactly what was on RedesigningPsychiatry’s mind (Redesigning Psychiatry, 2020). Steering clear of...

Designing a structured reflection process for a Visual Thinking business

This thesis is the result of a graduation project that researched the field of Visual Thinking and facilitation in collaboration with Flatland Agency. Flatland is a design consultancy that facilitates co-creation sessions to overcome complexity in groups. Flatland has existed for 9 years and their service has moved from graphic recording to...

Festivals in 2030: A roadmap for Dutch festivals towards future relevance

Dutch festivals are currently extremely popular and offer visitors a way to escape the daily routine, and experience new things. This popularity starts to have its drawbacks since the number of complaints increase. As an effect, regulations become stricter and municipalities hand out fewer permits, resulting in last-minute cancellations of...

Design for collective family experiences during online grocery shopping

Doing groceries is an inherent part of family life (Pettersson, Olsson, & Fjellström, 2004). Families are recognized as a unit for food choice and consumption. The influence of family members on food choices happens throughout family life and takes place in the private home or in the public sphere, mainly grocery stores. Picnic is an online...

Social Mobility Europe 2030: Presenting a framework to help upgrade the future of social mobility in Europe 2030

Mobility is becoming a crucial factor to define contemporary social life. It
 has changed the relationship between government and economy, public and private, work and life, shaping a world that promotes unconstrained movements of people, products, consumption and working subjects. The fundamental redefinition of established social, political...

Designing a positive white cane: A future vision and design approach

Context & case You are reading the report for a master’s graduation project conducted at Delft University of Technology. This project is chaired by prof. dr. ir. Pieter Desmet and coached by dr. Rebecca Price. The project was initiated by Margot Scheltema, an influential Dutch commissioner with multiple companies. She initiated this project...

A new role for the court: Activating, informing and guiding defendants for an accessible and understandable subdistrict judge

Every Dutch person has to deal with the court on average once in his life. There is a good chance that if this happens, you will have to deal with the subdistrict judge. In The Netherlands, this judge is the most accessible form for justice in (legal) conflicts. The subdistrict judge is relatively cheap, fast and deals with a big range of topics...

FF naar 2028: An exploration of the future relevance for the Effenaar, Eindhoven

This thesis shows the process and results of a graduation project for the Effenaar, Eindhoven. The music industry has always been capricious. However, the densely dispersed Dutch pop venue landscape is being faced with a contemporary challenge. A lot of Dutch pop venues are balancing between the public and private sector, have a big heritage...

L.A.M.A. (Local Area Monitor Assistant): Making data tangible for a meaningful dialogue

Data has become an essential asset which grows and makes possible opportunities tangible to find and make an accurate forecast for future developments and vision more certain. The role of data is evolving and expanding, resulting in being utilized in open public databases. The main objective for making data accessible is to improve and further...

Occasions: Enhancing the psychological well-being of office workers through smart building technologies

Over the past few years, workplaces have placed increasing importance on enhancing well-being. The benefits are clear: increased productivity, improved employee engagement, and reductions in health care costs. Another recent development has been the rise of smart office buildings. MAPIQ, a system integration company, is an active player in the...

Conscious strategic visual design: Case of Flatland

This graduation project is based on the services that Flatland, a visual consultancy company, provides within the strategic visual design market. The discussion within this project is about what the role of the facilitator is and what the balance should be between gathering content for deliverables, and managing the collaboration and interaction...

Schiphol Security Scanner: Restoring the balance between passenger, agent and Scanner

Using Schiphol’s Security Scanner is confusing for a lot of passengers. Therefore, security agents currently have to fully take on the task of guiding the passenger through the Scanner. This repetitive task in the high volume environment of Schiphol security leads to physical and mental exhaustion which results in frustration, and is projected...

Creating customer intimacy and increasing employee engagement: A case study at Air France - KLM on the implementation of their choice for customer intimacy

A few years ago, Air France – KLM decided to change their strategy to become the most customer intimate airline group in Europe. It is a challenging choice to move a large company into a different direction. During six months, research have been<br/>conducted at Air France – KLM (AFKL) regarding customer intimacy and employee engagement. The...