A Baggage as a Service ecosystem for Amsterdam Airport Schiphol: Nudging passengers to use early baggage check-in services to make optimal use of the baggage handling capacity at Schiphol

By 2029, a baggage handling capacity shortage at Amsterdam Airport Schiphol is expected due to the foreseen growth in the aviation industry. Research has shown that the current method of baggage handling already puts pressure on the baggage handling system and its stakeholders, resulting in critical peaks during the day, especially in the...