Iris - A strategic & integrated mobile application for KLM's cabin crew

This MSc. thesis is about the development of an integral user-centered and lean mobile application for KLM's cabin crew. In approximately 12 months the author has executed many deep internal analysis on KLM's inflight services operations, its organization and processes, the cabin attendants and its external environment. And in addition to all...

Redesign of the application process for switching between banks

Every day ING receives thousands of digital or hardcopy requests from their customers that need to be processed and answered. A lot of these forms are rejected for various reasons every day. This causes not only huge paper flows and high turnaround times, but unsatisfied customers as well. One of these incoming requests is a hardcopy form to...

Optimizing the Application Driven Development approach to develop a setting control for the Hilti stud anchors and to formulate a strategy for market introduction

Stud anchors represent a mature and saturated market segment characterized by tough competition and highly optimized production, in a market environment that is heavily driven by approvals and safety regulations. Internal analysis has shown the latent need in specific markets and applications for feedback to the customer during and after the...