Looking for the soft spot in “The Iron Triangle”: Explorative research into the effect of serious gaming on the level of empathy and the experienced client contractor collaboration of professionals in the construction industry

This master thesis addresses the challenge of project performance in the Civil Engineering (CE) sector, emphasizing the significance of collaboration, communication, and understanding among interdisciplinary project teams. Focusing on the role of empathy in contractor-client collaborations, the study investigates the potential impact of serious...

The effect of empathy in collaboration on project performance: Steering on empathy to improve project performance through client-contractor collaboration in the first phase of the two-phase model

Construction projects have become increasingly complex, requiring effective management strategies to navigate challenges related to project contexts, interdisciplinary integration, and procurement processes. The Dutch Ministry of Infrastructure and Water Management (Rijkswaterstaat) has introduced the two-phase model to address these...

The Importance Of The Empathic Ability Of Project Participants During The Preconstruction Phase To Construction Project Performance: Designing A Framework To Improve Project Performance Via Empathy

The aim of this research was to investigate if and how the project performance of integrated construction projects can be improved by focussing on empathy during the preconstruction phase. Big infrastructural construction projects often face a poor project performance which causes the sector is aimed at searching for strategies to deal with this...