Changing the passenger’s ‘hand luggage handling’ experience and behavior

The aim of this project, a cooperation between TU Delft and Transavia, was to find short-term solutions for the hand luggage problem. A hand luggage problem occurs when the amount of hand luggage brought to the gate exceeds the available space in the cabin. First an overview was created of all insights to indicate the deeper reasoning why hand...

Bag Checker: How hand luggage overload disrupts Transavia processes & experience

This graduation project is a cooparation between TU Delft and Transavia, focusing on the topic of hand luggage. The project started with an initial design challenge: “How can the increasingly unsustainable hand luggage practices be met on the long term, with understanding of the perspective of the Transavia employees, the airport handling, and...

Solving KLM's hand luggage problem

Problem Hand luggage has become increasingly popular over checked baggage. As a result, one in five of KLM’s flights has a hand luggage surplus, where the amount of hand luggage that appears at the gate exceeds the limited stowage capacity of the airplane. The only way to deal with a hand luggage surplus is by gate checking: stowing hand luggage...