- document
-
Hagendijk, Rick (author)Uitvoeringsinstituut Werknemersverzekeringen (UWV) is a Dutch government organisation that assists Dutch citizens who are unemployed or unable to work by finding employment and by providing benefits. <br/><br/>For various reasons, it can happen that a client is overpaid and needs to repay the excess amount to UWV. If the excess amount cannot...master thesis 2024
- document
-
van Coevorden, Sarah (author)International train travel could serve as a more sustainable alternative to flying, especially for short distance journeys up to 750 km. Though both forms of transport have negative impacts, the environmental costs of travelling by train are significantly lower than travelling by plane (European Environmental Agency, 2021). Therefore, the...master thesis 2024
- document
-
Quijada Fernández, David (author)This project aimed to facilitate information support between clinicians and patients that is dynamic to the milestones in their care path and can be incrementally adapted to different chronic diseases at ErasmusMC. The project strived to envision a foundational service that informs holistically about the doubts and concerns of patient...master thesis 2024
- document
-
de Jongh, Ruben (author)CM.com is a conversational commerce company specialised in offering solutions in CPaas (Communication Platforms as a service). One of the industries to which they point their ‘software as a service’ is music event ticketing. With their General Admission (GA) Ticketing product, CM provides event organizers with a platform to set-up their ticket...master thesis 2024
- document
-
Hogeveen, Thomas (author)This graduation project, conducted in collaboration with Lynk & Co, delves into the examination of their current car-sharing service. Lynk & Co, an automotive brand featuring the 01 model, provides a comprehensive sharing platform allowing owners to share their vehicles, even with strangers. However, concerns arise when sharing with...master thesis 2023
- document
-
Zuo, Enya (author)Valyuu, a pre-owned digital device trading startup, currently faces the issue of losing customers during the order placement process. My task is to create a doorstep service tailored to their specific needs, aiming to streamline the seller's journey from order placement to getting the payment. Although doorstep service is not innovative in the...master thesis 2023
- document
-
CHEN, YU (author)The global shift towards sustainability has spotlighted the environmental implications of disposable takeaway coffee cups, particularly their contribution to landfill waste and ocean pollution. This report delves into the pressing challenge of reducing disposable cup waste at Schiphol Airport, especially in light of the impending Dutch...master thesis 2023
- document
-
Bult, Matthijs (author)This thesis presents recommendations based on a case study focused on thecircular redesign of a wearable, single use medical device. The study addressesa knowledge gap by offering insights into the circular (re)design for products.The proposed (re)design of the system leads to a substantial reduction of CO2emissions, with...master thesis 2023
- document
-
Cheung, Samira (author)Research shows family caregivers involved in palliative care are not yet supported to the desired extent. Therefore, the Leiden University Medical Centre (LUMC) started the Oog voor Naasten en Nabestaanden (ON2) project, a Palliantieproject financed by ZonMw. The ON2 project helps healthcare organizations with improving the care for family...master thesis 2023
- document
-
Perez Contreras, Mariana (author)Language is one of the most important factors that international citizens need to acquire when stablishing in a new country, it enables communication, widens opportunities in relation to academic and professional development (Geurts & Lubbers, 2017b), and provides a sense of belonging. Therefore, it is important to understand what enables...master thesis 2023
- document
-
Veenkamp, Wessel (author)This design report focuses on exploring the opportunities for technology-driven interventions to address health inequalities in children during their first 1000 days of life in Lamu, Kenya. Children’s health during the first 1000 days of life is crucial for their future development and overall health. Interventions that focus on improving health...master thesis 2023
- document
-
Rempt, Gijs (author)This project tackled two research questions for separate clients. The first question was posed by Livework, a service design agency, which wanted to learn how systemic design principles can be applied in projects aimed at organisational sustainability transformations. The second client, Juvenile Company, a company that designs and manufactures...master thesis 2023
- document
-
Cobussen, Simone (author)This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...master thesis 2023
- document
-
van Dolderen, Dorien (author)This graduation project explored how the circular economy could be implemented for single-use surgical devices like the endocutter. Design for reprocessing appears to be the best strategy, but modular solutions should be considered when reprocessing the entire device is not feasible. The project followed a transition management approach; a...master thesis 2023
- document
-
Wentink, Marije (author)The challenge addressed within this master thesis is to decide on the next focus area for Equip as an early-stage startup regarding new proposition development. Equip is a Fintech startup currently developing a financial coaching platform to be offered to employees paid by their employer. For employers, it is a valuable strategy to improve...master thesis 2023
- document
-
Magyari, R. (author), Secomandi, Fernando (author)This case study explored the application of the service blueprinting method during the conceptual design of an AI-enabled digital scribe— an intelligent documentation support system—tailored for orthopedic consultations. In this paper, we discuss how this method can be used to enhance collaboration between user experience designers and...journal article 2023
- document
-
Drouet, Luce (author), Sleeswijk Visser, F. (author), Lallemand, Carine (author)Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric...conference paper 2023
- document
-
Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author)Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...conference paper 2023
- document
-
Simons, L.P.A. (author)Four areas make up 75% of our healthcare costs: cardio-, onco-, neuro- and metabolic diseases. These are largely preventable, even reversible. Instead, they are currently often ‘managed’ and made chronic, not cured. This is too costly. Research is showing new opportunities for enhancing our body’s self-repair in a matter of hours or days. Our...journal article 2023
- document
-
Yang, xiaonan (author)In the past decade, food waste has accepted intensive attention from society. It is increasingly acknowledged that approximately one-quarter of the food for human consumption is wasted throughout the food supply chain (Papargyropoulou , 2014). At the Delft University of Technology, It organizes a vast meeting every day in different facilities....master thesis 2022