Automating the Insurance Sector - Assessing Technology Acceptance of Emerging Technology

Emerging technologies like artificial intelligence, big data analytics, blockchain, and the internet of things offer interesting opportunities to automate business processes. With the potential to streamline operations like claims management, underwriting, and customer service, these advancements appear to be especially promising for insurance...

Business process automation through ChatBots implementation: A case study of an IT service process at Philips

Nowadays, the term "automation" is gaining extensive interest in both industrial and business fields. There is also a trend of achieving deeper automation in the business processes, which is a part of Business Process Automation (BPA). Among various BPA technologies, Robotic Process Automation (RPA) has attracted increasing research attention....