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Mellouli, Sehl (author), Janssen, M.F.W.H.A. (author), Ojo, Adegboyega (author)Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital...journal article 2024
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Lnenicka, Martin (author), Nikiforova, Anastasija (author), Luterek, Mariusz (author), Milic, Petar (author), Rudmark, Daniel (author), Neumaier, Sebastian (author), Santoro, C. (author), Casiano Flores, Cesar (author), Janssen, M.F.W.H.A. (author), Rodríguez Bolívar, Manuel Pedro (author)Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of...journal article 2024
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Bratek, Hubert (author)Public participation plays a crucial role in democratic governance, as it allows citizens to contribute their opinions and influence decision-making. However, traditional methods of public participation often face challenges such as lack of transparency, limited accessibility, and low citizen engagement. This master thesis explores the potential...master thesis 2023
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Barcellos, Raissa (author), Bernardini, Flavia (author), Viterbo, Jose (author), Zuiderwijk-van Eijk, A.M.G. (author)Open government data initiatives have been rising quickly in recent times. They are encouraged by a wish to democratize data access and knowledge production and enhance cities socially and economically. The hardship of interpreting data can be considered an obstacle to using open government data and more prominent citizen engagement. Technology...conference paper 2023
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Nikiforova, Anastasija (author), Bharosa, Nitesh (author), Draheim, Dirk (author), Taveter, Kuldar (author)The future is likely to see an increase in the use of automated decision-making systems in the public sector, which employ Artificial Intelligence and, in particular, machine learning techniques, to enable more proactive and personalised delivery of public services. Proactive delivery can reduce the administrative burdens on citizens and...journal article 2023
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Jansen, B.A. (author), Kadenko, N.I. (author), Broeders, Dennis (author), van Eeten, M.J.G. (author), Borgolte, K. (author), Fiebig, T. (author)In just a few years, the issue of “digital sovereignty” has emerged as an important security issue for governments across the globe, reflecting a growing unease about the security risks associated with government services that depend on foreign service providers for digital infrastructure and traffic routing. This work investigates to which...journal article 2023
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Shao, Deo (author), Ishengoma, Fredrick R. (author), Alexopoulos, Charalampos (author), Saxena, Stuti (author), Nikiforova, Anastasija (author), Matheus, R. (author)Purpose: The purpose of this paper is to highlight the drivers, barriers, benefits and risks affecting the integration of Internet of Things (IoT) into the e-government and to provide a future research agenda. Design/methodology/approach: Existing literature examining the relationships between e-government and IoT is scanned and evaluated by...journal article 2023
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Lember, Veiko (author), Crompvoets, Joep (author)Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...journal article 2022
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de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...journal article 2022
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Sharma, Swapnil (author), Kar, Arpan K. (author), Gupta, M. P. (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering...journal article 2022
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Lemke, Florian (author), Janssen, M.F.W.H.A. (author), Draheim, Dirk (author)The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...conference paper 2022
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Oude Luttighuis, Bas (author)The quality of governmental service provision can be increased by raising the level of proactivity of public services, however only few best practices have been identified. This master thesis will try to fill this gap by developing a framework of design principles for proactive public services in the Netherlands. Case studies of governmental...master thesis 2021
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Lemmen, Christiaan (author), Alattas, A.F.M. (author), Indrajit, A. (author), Kalogianni, E. (author), Kara, A. (author), van Oosterom, P.J.M. (author), Oukes, Peter (author)A new edition of the Land Administration Domain Model (LADM) is under further<br/>development in ISO/TC 211 on Geographic Information. The Committee is developing this new edition of the LADM – as multipart – working titles are as follows:<br/>Part 1 – Fundamentals<br/>Part 2 – Land Registration<br/>Part 3 – Marine Space Georegulation<br/>Part 4...conference paper 2021
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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...journal article 2021
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by...journal article 2021
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...conference paper 2021
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Lemke, Florian (author), Taveter, Kuldar (author), Erlenheim, Regina (author), Pappel, Ingrid (author), Draheim, Dirk (author), Janssen, M.F.W.H.A. (author)The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage...conference paper 2020
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van Donge, W. (author), Bharosa, Nitesh (author), Janssen, M.F.W.H.A. (author)Comparable to the concept of a data(-driven) enterprise, the concept of a ggovernment as data (-driven) enterprise' is gaining popularity as a data strategy. However, what it implies is unclear. The objective of this paper is to clarify the concept of the government as data (-driven) enterprise, and identify the challenges and drivers that...conference paper 2020
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Gong, Y. (author), Janssen, M.F.W.H.A. (author)Organizations are attempting to harness the power of big data analytics. Enterprise architecture can be used as an instrument to integrate big data analytics into the existing IT landscape and enabling the development of capabilities to create value from these technologies. Yet, there is limited research about the role of enterprise...journal article 2020
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Janssen, M.F.W.H.A. (author), Hartog, M.W. (author), Matheus, R. (author), Ding, Aaron Yi (author), Kuk, George (author)Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...journal article 2020