Designing and Implementing Overarching Servitization Strategies in B2B Manufacturing Industry

Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...

Land value capture as a method to involve private developers in placemaking projects

Redevelopment of inner-city areas is a complex process involving multiple stakeholders, extensive timelines, and a variety of governance structures and financial mechanisms. The public party is primarily responsible for the quality of public space in the Netherlands. However, the municipalities face increasing financial challenges while private...

Exploring Overarching PSS Design in B2B Industrial Manufacturing

Purpose: The objective of this study is to explore PSS design approaches for product-service innovation in the B2B manufacturing industry. This paper builds on current research within the Delft University of Technology, researching the role of design as a driver for change and servitization.<br/>Design/Methods/Approach: We studied 13 product...