Aircraft Interior Systems for the Future Onboard Services in the Flying-V

The Flying-V is a unique concept aircraft to fly more energy efficient. With the V-shape passenger cabin integrated in its wings, a new interior is created with four different seat concepts. This raises the question of how the onboard services could be designed for the Flying-V. As a matter of fact, food plays an influencing role on the overall...

Improving the perception of waiting time through positive interactions at the G-gates of Schiphol

To achieve the ambition of providing a 9+ experience for every passenger, the Passenger Experience Platform develops concepts that improve on impactful touchpoints of the passenger journey. Increasing the passenger satisfaction contributes to the ambition of Schiphol to become Europe’s preferred airport. The departure gates are impactful...

Enhancing Inflight dining experiences: A design for providing control to economy class passengers over their meals

The project brief was to redesign and improve economy class passengers’ dining experiences onboard. “Air travel has been growing as a commodity much more rapidly than it is visible. “Over the last 40 years global air travel has almost increased eightfold: In 1974 air planes carried 421 million people globally. In 2014 this number has increased...

Enhancing Mobility around Schiphol Airport for International Passengers

This study presents the process and results of the graduation project: Enhancing Mobility Experience around Schiphol Airport for International passengers.This project is part of this project Optimaliseren Mobiliteit rondom Schiphol (in English Optimise Mobility around Schiphol). Within its broad scope, this graduation focuses on Chinese...

Improving the airport landside connectivity through the Internet of Things

Flying comes with many responsibilities for both the airport and the passenger. One of the responsibilities for the passenger is to be on time at the airport. In case of delays or disruptions, passengers are required to be provided with alternatives to be able to catch their flight on time. The airport is responsible for offering the best...

Cabin Interior Design of the Flying V

<i>The design goal is create a passenger-centric cabin interior design for the future concept commercial airplane: The Flying V.</i> <i>The vision is to provide the feeling of self-fulfillment when leaving the cabin by providing focus areas to achieve...

Clean Aircraft Lavatory: Design of a new concept

The subject of this thesis report is a new concept design recommendation for Zodiac Aerospace with respect to better hygiene and cleanliness in aircraft lavatories during long haul flights.An integrated design research approach is taken to solve the issue of poor hygienic behaviour in the lavatory. This includes an analysis of the current...

Blockchain, for an enhanced passenger experience at Amsterdam Airport Schiphol

This project is a graduation project for the master programme Strategic Product Design in collaboration with Schiphol Group. The goal of the project was to find out how blockchain technology can help Schiphol Group to enhance the passenger experience. Blockchain is seen as a technology that will disrupt many industries. But why is this? The core...

Improving passengers’ boarding and alighting experiences at the rear entrance of the future Futura coach

The aim of this project is to improve passengers’ experience regarding boarding and alighting by designing the rear entrance and its vicinity. Based on the findings from literature researches on product experience and comfort, a series of extensive passenger researches were performed to explore passengers’ needs and wants of different levels....

Changing the passenger’s ‘hand luggage handling’ experience and behavior

The aim of this project, a cooperation between TU Delft and Transavia, was to find short-term solutions for the hand luggage problem. A hand luggage problem occurs when the amount of hand luggage brought to the gate exceeds the available space in the cabin. First an overview was created of all insights to indicate the deeper reasoning why hand...

Optimizing flow in the gate area, to improve air travel passenger experience

This graduation project involves the design of a new monuments in the gate area contributing to a better experience, more comfort and more efficiency.

A design concept and vision on Schiphol’s seamless connection to the Netherlands based on a passengers’ point of view

The core business of an airport is its air-side activities but it could not function without fluent, multi-modal and resilient land-side connectivity with its surroundings. The AirportCity is located in a dense urban area and therefore also the most important land-side transport interchange of the Netherlands. Due to the growth of air travellers...

Journey Sneak Peek: Design of a passenger experience-driven inflight service concept for 2020

This masters’ thesis “Journey Sneak Peek: designing a passenger experience - driven inflight service concept for 2020” demonstrates an innovation process of using user experience insights as the main driving force to support the product-service development of Zodiac Aerospace. There are two main outcomes of this project. The first outcome is an...

Innovation of the Schiphol Departure Hall Based on the Passenger Experience

Amsterdam Airport Schiphol (AAS) is the fifth largest airport in Europe. For all passengers departing from AAS, part of their journey takes place in the Schiphol departure hall. The assignment for this graduation project is the design of a new concept for Schiphol Departures 1 for 2020, based on the passenger‘s experience, leading to a higher...