Personalized Dyadic Chatbot Conversations: The influence of human and chatbot personality on customer satisfaction within the e-commerce domain

Chatbots have been considered as one of the leading technologies in the e-commerce domain as virtual shopping assistants able to guide customers throughout the entire shopping experience automatically. However, this technology is currently registering a high failure rate, and several users are still skeptical of its effectiveness. One of the...

Language Inquiry for Personalized Mental Health Chatbots

Anxiety is one of the most widespread and dangerous mental health disorders in developed and underdeveoped countries, affecting a wide number of college students all over the world. If not correctly treated in time, it might procure irreparable damages in people’s life, leading to drastic consequenses such as depression and suicidal intentions....

Personalized Personality Virtual Agents: Assessing the impacts of virtual agent’s personality match on user’s trust, personal attachment, perceived risk and purchase intention in e-commerce

The ever-increasing competition has led firms to higher adoption rate of technology to drive business efficiency and operation. One of the disruptive technologies of this century is Artificial Intelligence (AI), with virtual agents as one of its application. To get the maximum value of virtual agents, businesses attempt to personalize their...