Seoul Bus 2030 - The host: Turning commuting into personal development

Development of the interior design of an autonomously driving car

Due to enormous technological progress during the last decade, fully autonomous cars are closer than ever to becoming a reality. However, the precise direction this development will take is not clear yet and car manufacturers are desperately trying to come up with innovative concepts. Regarding interior design most of these concepts come down to...

Improving the ergonomic experience of the service trolleys handled by flight attendants

The commercial aviation industry is a conservative industry with many regulations from different stakeholders (IATA, 2007). To comply with all regulations, of which some are dating form the 60’s and 70’s, innovation in the commercial aviation industry has been slow and incremental. To get a revolution in the commercial aviation industry, the...

Improving passenger experience in airports through redesign of the jet bridge environment

This report is the documentation of the project ‘Improving passenger experience in airports through redesign of the jet bridge environment” assigned by the TUDelft as a part of ‘PASSME’. It describes the design of an environment to replace the current jet bridge.

“The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency.

The design and implementation of an ‘easy-to-use’ and ‘passenger- and staff-friendly’ concept to check the dimensions and weight of passenger’s hand luggage at the airport. This concept will improve the seamless flow of the passenger at the airport. The concept will be used by KLM and other airlines stationed at Amsterdam Airport Schiphol.

Redesigning KLM's Service Regarding Unaccompanied Minors

Unaccompanied Minors Service (UMS) is one of the products offered by the airline Koninklijke Luchtvaart Maatschappij N.V., better known as KLM. This pre-requested service offers an escort to children between the ages of five to fourteen, who travel alone. Children who recieve this service are called Unaccompanied Minors (UM). The current UMS is...