Improving the wayfinding to the commercial services at Schiphol: Supporting passengers to explore the surroundings of the airport autonomously

This thesis has the goal to improve the commercial wayfinding at Schiphol. Commercial wayfinding entails tertiary wayfinding activities, which are not related to the travel process (shopping, eating/drinking, relaxing), whereas functional wayfinding gives information about passenger activities related to the airport process. Individuals can find...

A future baggage reclaim: innovating around the passenger at the A-area

With the growing amount of passengers, airlines and airports in the aviation industry nowadays, airports are constantly trying to differentiate themselves in the market. To accomplish this differentiation, there is an increasing focus on the passenger experience. Amsterdam Airport Schiphol (AAS) currently experiences capacity problems that...

Redesign of self-service process in the pre security context

This report presents a six-month project executed for Type22 in order to redesign the self?service process in the check--?in area to increase passengers’ adoption of Self Bag Drop, by mean of the development of products to facilitate the passengers’ check--?in process, and series of service strategies to improve the airline check--?in area....