Treasure Hunt in the museum: Design for a new way of exploring Dutch art and culture in the Mauritshuis

This project shows a new way to explore Dutch art and culture in the Mauritshuis museum and in Den Haag. Dutch museum sector has a strong connection to the Dutch tourism sector. Museum is an important attraction in the Netherlands that many travel websites recommend as a must-see place to the tourists who visit the Netherlands. The museum sector...

Shareables: Designing an enhanced crew-passenger interaction for KLM

The Shareables concept is a self-sufficient service for improving the experience of airplane passengers through crew generated products. It is designed to provide KLM flight attendants with the means to surprise their passengers with an extraordinary service that exceeds expectations. The concept empowers KLM employees to use their creativity...

Improving the experience in isolation cells in prisons

In every prison and other custodial institution in the Netherlands prisoners can be secluded either for punitive reasons or for self-protection. Research shows that the manner in which prisoners are secluded in the Netherlands can seriously affect one’s brain. This project aims to improve the experience inside isolation cells for prisoners who...

Design for Pride. Study on Elicitation of Pride in Human-Product Interaction for People with Dementia.

To date, there are only few scientifically comprehensive studies that investigate the conceptual description of emotion elicitation processes by design with actually applying them. The present interdisciplinary thesis project aimed at applying a design process resulting in an interactive prototype that provides empirical evidence for targeted...

Design for Interest: Exploratory Study on a Distinct Positive Emotion in Human-Product Interaction

This study explored the possibilities to design interactions that evoke user interest. On the basis of appraisal theory, it was predicted that interest is evoked by a combined appraisal of novelty complexity and coping potential. Because the role of novelty-complexity is well-documented (i.e. a product must be appraised as novel and/or complex...

Developing a user experience research method for the Microsoft Dynamics UX team

This Research approach for Identifying Subjects’ Concerns (RIsC) for the Microsoft Dynamics UX team enables researchers to study emotional experiences and their ‘causes’; it identifies subjects’ personal product- and context- concerns involved in evoking specific emotional experiences.

Design for rich experience involving the full spectrum of user emotions in the design process

This research project explored the possibility of involving not only positive emotions, but also negative emotions into product experiences. To achieve the resulting rich product experiences, the concept of complex qualities is introduced, which are interaction qualities designers can apply to their product interaction. These complex qualities...