Bespoke Interaction

Clients and architects drift apart due to a lack of communication (Angral, 2019). Their relationships deteriorate. Relationship quality is seen as a key determinant for (dis-)satisfaction with clients. So, a lack of communication induces less successful projects. Architects could be more client oriented. Furthermore, it seems that architects...

Providing good service quality and customer satisfaction for airline ground services

Airline Industry has seen constant growth in the passenger aviation sector over the years. The profits though, have not risen much because the competition has stiffened and fluctuating oil prices have been a cause of concern as well. Price wars have been a short-term strategy for the airlines to gain a bigger market share and retain customers....

The relationship between employee satisfaction and customer satisfaction

De samenwerking tussen winkeliers en het centrummanagement bij winkelcentra

Overall the retailers and centre management are not convinced to cooperate with each other. The basic condition for cooperation is insight in the surplus value of the cooperation and when applicable for retailers, the permission of the head office. It depends on the kind of cooperation if these aspects are present. The evaluation of the attached...