Mechanics@Home: Designing an optimised user-centric service for PostNL's XL parcel delivery

This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...

Aircraft Specific Carbon Emission Calculations For Air Freight Transportation: A Systematic Approach to Model Development to Promote Sustainable Purchasing and Green Market Positioning at PostNL

Commercial greenhouse gas emissions from aviation are proliferating, as is the concern among freight carriers to minimize their carbon footprint. From a corporate point of view, the United Nations International Civil Aviation Organization ( ICAO) expects aircraft emissions to triple by 2050, with aviation accounting for 25% of the world's carbon...

From postmen to e-commerce service provider: A new service solution for PostNL Retail

In the Netherlands, around 700.00 parcels per day are delivered by PostNL. The first part is delivered directly to people’s homes; the second part is delivered to a retail location where people then pick up the parcels themselves. This assignment was about the second flow of parcels, more and more consumers are choosing to pick up their parcel...

Towards sustainable last mile deliveries and city logistics: A Multi-Actor Multi-Criteria Approach with a modelling implementation, aimed at identifying the most sustainable alternatives for city logistics and model their effects for all stakeholders combined.

The GHG-emissions of the Dutch transport sector are ever increasing, mainly caused by the growth in the number of traffic movements. These movements are heavily influenced by the growth of the e-commerce sector and e-commerce related last mile deliveries. Hence, this study aims at providing more insight in sustainable alternatives for delivering...

Urban parcel delivery using lockers: Making last mile delivery more sustainable and cost efficient by using parcel lockers

Currently last mile parcel delivery is becoming more and more of an issue. More people are ordering their goods online, these goods need to be delivered to home address in urban areas. Using the parcel lockers of PostNL this research looked into the question how to make last mile logistics more cost efficient and sustainable using parcel lockers...

Redesigning the infrastructure and process of debriefing parcels: A case study at PostNL depot Den Hoorn

The growing parcel volumes have impact on the infrastructure and processes of logistic service providers. The infrastructure and process of debriefing parcels have been researched at PostNL parcels. Alternative methods to perform this process have been designed and evaluated to give an advise how to perform this process in the near future to...

Out of the box: Facilitating the reuse of packing material to ensure a reliable parcel delivery in the consumer-to-consumer market

The growth of competitors in the consumer-to-consumer market pressures PostNL - a Dutch mail, parcel and e-commerce corporation – to develop new ways to ensure their market share. Nowadays, PostNL is responsible for the delivery of almost 156 million parcels per year. The consumer-to-consumer (C2C) market consists of almost 5 million consumers...

PeerPost, a peer-to-peer PostNL service

PeerPost: a peer-to-peer PostNL delivery service This graduation project, executed for PostNL, started with the need for a future proof PostNL location. The aim was to give an advice and vision on what such a location should entail. Furthermore, the elements needed to make it function were to be designed. The design brief raised the question...

A new product proposition for PostNL door-to-door print advertising

Clients of door-to-door print advertising are facing several trends that challenge their way of working. Due to the economic crisis clients have less money to spend on their marketing activities, which raises the need to spend their money more effectively. Also, consumers are becoming less sensitive to mass communication and are asking for...

Strengthening the Position of PostNL Parcels

PostNL Parcels (PNP) is the market leader in the Dutch domestic parcels market. This booming market is growing with almost 11% per year in revenue. PNP can keep up with this trend due to shipment volumes provided by its larger business senders belonging to the Key Account Managers. However, with the middle and smaller business senders PNP is...