Improving the current service design for new Beaver dredging vessels: Applying servitization methods to create different tiers of service agreements, increasing customer retention

This thesis combines a high-tech, capital product, with servitization methods in order to create a product-service system. Servitization has allowed companies to align their interests and create a co-creation environment. The overall objective of this thesis was to find an improvement over the current service design of Beaver vessels. This new...

Blockchain as a Solution to Collective Servitization: A case study on Bundles washing machines and the Circular Service platform

The circular economy is an economic system that aims to replace the linear economy and the accompanying take-make-dispose mindset. It is an economic system that decouples economic growth from finite resource consumption. The Sustainable Finance Lab (SFL) identified two requirements for a high state of circularity. 1) Products are serviced...

Innovate New Service Development in a product-oriented healthcare corporation

To satisfy the growing needs of customers for services many product-oriented companies in various industries have started switching their focus from products towards service offerings. To stay competitive, New Service Development became an important concern for many companies to achieve. Company Z, which is one of the largest product-oriented...

Servitization in the Shipbuilding Industry: A research into the relation of user profiles and service contracts of high speed transport vessels

Research in the field of servitization as a business strategy is emerging since its first appearance by Vandermerwe, 1988 and later but parallel developments by Goedkoop, 1999. Servitization is the act of selling complete packages of goods and after sales services. Various industry examples present successes with the implementation of the...

Servitization of Security Entrances

Servitization. It can be seen in all branches and it seems as if every company is shifting towards a business model where they do not only sell products, but offer service, financing and advice. The security branche is no different. With companies wanting to focus on their core business they do not longer want to buy security cameras, locks and...

The Transformation of Ford Motor Company: A strategy to improve urban mobility with autonomous vehicles

<b>Transformation of the mobility industry</b><br/>With increasing globalization and urbanization, space in urban areas is very limited and air quality is decreasing because of fossil fuelled engines. Since the invention of the automobile in the early 1900’s, the automotive industry currently faces their biggest disruption so far. With...

Real estate developers as circular service providers

<b>Purpose:</b> The implementation of Product-Service-Systems (PSSs) in real estate development project could support the shift of the real estate sector towards a more Circular Economy. With the implemen-tation of these system responsibilities of products remain with the suppliers of these products. This incentives suppliers to design products...

Collaborative Servitization: Designing a decision support model for matching asset owners and manufacturers to enact collaborative servitization in the Dutch maritime industry

Towards a Service-Oriented Company within Healthcare

This graduation project has been executed in collaboration with the Norwegian company Redcord AS. Redcord designs and develops equipment for sling exercise training as well as treatment of musculoskeletal disorders (MSDs). Neurac, an evidence-based treatment approach, is at the core of the business. The active treatment method utilizes the...