The design of a service portfolio and communication tool for IT and maintenance services

Thales Transportation Systems faces difficulties with communicating their service portfolio of (potential) clients. In relation to this, the goal of this project is to design: A Service Portfolio for TTS, which gives TTS an overview of the services they can over as a company. A service portfolio will help TTS in discussions with (potential)...

Human-Centered Systemic Innovation to a Circular Economy: A Case Study in Male Grooming

This thesis explores a human-centered approach to innovating towards the circular economy, using the design concept of product-service-economic systems (PSES)

Consumer onboarding: Optimizing the Werkspot machine

Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating

Background In the Netherlands, substantial health consequences can be seen due to a general unhealthy eating lifestyle, where only few people meet the guidelines. Ahold Delhaize acknowledges its role in this matter and wants to contribute with a healthier assortment, and inspiring programs and services. Moreover, Albert Heijn wants to shift its...