Improving the Overall Performance of the Warehouse Processes of Temperature-Sensitive Goods: Within the Warehouse of KLM Cargo at the Schiphol hub

A significant part of the revenue generated by KLM Cargo comes from transporting temperature- sensitive goods. Currently, KLM Cargo faces quality issues in the handling processes of these goods which may lead to significant loss in revenue, and the risk of not generating new revenue. This research focuses on the improvement of the performance of...