Making the user really matter – a test case from Delft

Journal article (2014)
Department
TU Delft Library (Delft University of Technology) (TU Delft)
Copyright: The Author(s)
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Published Date

14-10-2014

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Source:

Zeitschrift für Bibliothekswesen und Bibliographie, 61 (4/5), 2014; Author's version

Faculty

Delft University of Technology

Department

TU Delft Library

Abstract

How do you become even more successful if you are already successful? That is a question that TU Delft Library asks itself regularly. In the last few years, it has seen that its transformation into a library learning centre was a good move, but there is more. Even more focus can be on the client, that is the choice that the library made last year. From now on, the customer is the focus in every design process. In this article, we explain how you can do that for the physical space, using different personas (archetypes) that we used in Delft for this process. Together with the personas, the Library becomes part of the Living Campus, and in the coming years the Library will contribute to bringing TU Delft’s Living Campus concept to reality.