The relationship between employee satisfaction and customer satisfaction

Master thesis (2015)

Authors

J.C.R. Gijzel

Contributors

R.M. Verburg (mentor)

L. Rook (mentor)

L.J. Kortmann (mentor)

Programme

Economics of Technology and Innovation () (TU Delft)

Customer satisfaction Employee satisfaction KLM Work engagement Employee performance Service quality Airline Customer relationship management Customer loyalty Organizational behaviour Organisational resources Service climate

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http://resolver.tudelft.nl/uuid:6bb16a01-a8a5-47b7-9dd4-90ce01c6560e

More Info

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Published Date

30-09-2015

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Programme

Economics of Technology and Innovation

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