Designing a process performance measurement system for zero-defects logistics: a case study at the Dutch Flower Auction

Master thesis (2021)

Authors

J.M. van Langevelde Civil Engineering & Geosciences

Contributors

R.R. Negenborn Transport Engineering and Logistics - Mechanical, Maritime and Materials Engineering (coach)
J Vleugel (mentor)
W.W.A. Beelaerts van Blokland Transport Engineering and Logistics - Mechanical, Maritime and Materials Engineering (graduation committee member)
Faculty
Civil Engineering & Geosciences, Civil Engineering & Geosciences
Copyright: © 2021 Anne van Langevelde
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Published Date

24-08-2021

Language

English

Reuse Rights

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Faculty

Civil Engineering & Geosciences

Abstract

This report details the design process of a process performance measurement system for zero-defects logistics, with a focus on process quality. The system is the result of a combination of theoretical sources and best practices found in various industries. The final design is applied on the distribution process of cut flowers at Royal FloraHolland in Naaldwijk. Calculations return the expectation that implementing the system leads to increased process quality and a decrease in financial impact of poor quality.

Files

AvL_4580850_Final_thesis.pdf
(pdf | 3.34 Mb)
- Embargo expired in 24-08-2021
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