Identifying and confirming information and system quality requirements for multi-agency disaster management

Conference paper (2009)
Department
Infrastructures, Systems and Services (TPM) (TU Delft)
Copyright: CC Creative Commons
Information quality Information systems Disaster management System quality
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Published Date

10-05-2009

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Source:

ISCRAM 2009: Proceedings of the 6th International Conference on Information Systems for Crisis Response and Management, Gothenborg, Sweden, 10-13 May 2009

ISBN:

978-91-633-4715-3

Faculty

Technology, Policy and Management

Department

Infrastructures, Systems and Services

Abstract

This paper investigates the relevance and assurance of information and system quality as requirements for information systems success during disaster management. Despite the many examples of poor information quality and poor system quality, research on the relevance and assurance of these requirements is sparse. In order to design successful information systems for disaster management, a context related understanding of the organizational and technical measures for achieving these requirements is necessary. Accordingly, the goal of this paper is to identify and confirm information and system quality requirements for the design of information systems for disaster management. The results of our interviews with information architects indicate that while information quality requirements are considered to be very relevant, these are hard to measure and assure, and that currently much effort is being put into improving system quality requirements such as interoperability and ease of use.

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