Knowledge Management

Review of the Critical Success Factors and Development of a Conceptual Classification Model

Conference paper (2012)
Department
Technology, Strategy and Entrepreneurship (TPM) (TU Delft)
Copyright: The Author(s)
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Published Date

23-11-2012

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Source:

10th International Conference on ICT and Knowledge Engineering, Bangkok, Thailand, 21-23 November 2012; Authors version

Faculty

Technology, Policy and Management

Department

Technology, Strategy and Entrepreneurship

Abstract

Knowledge management is a critical issue in today's business world. Knowledge is considered as one of the most strategic resources of the firm and sources of competitive advantage. This research provides a comprehensive review of the literature on the Critical Success Factors (CSFs) and identifies eight major factor's clusters that influence the success of KM implementations in organizations. In order to enhance our understanding of these CSFs, it also develops a conceptual classification model.

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