Elicitation of situated values: Need for tools to help stakeholders and designers to reflect and communicate

Elicitation of situated values: Need for tools to help stakeholders and designers to reflect and communicate

Pommeranz, A.
Detweiler, C.
Wiggers, P.
Jonker, C.

Electrical Engineering, Mathematics and Computer Science

Intelligent Systems

2012-12-01

Explicitly considering human values in the design process of socio-technical systems has become a responsibility of designers. It is, however, challenging to design for values because (1) relevant values must be identified and communicated between all stakeholders and designers and (2) stakeholders’ values differ and trade-offs must be made. We focus on the first aspect, which requires elicitation of stakeholders’ situated values, i.e. values relevant to a specific real life context. Available techniques to elicit knowledge and requirements from stakeholders lack in providing the context and means for reflection needed to elicit situated values as well as an explicit concept of value. In this paper we present our design of a tool to support active elicitation of stakeholders’ values and communication between stakeholders and designers. We conducted an exploratory user study in which we compared the suitability of methods used in social sciences for (1) eliciting situated values, (2) supporting people’s expressions of values and (3) being implemented in value elicitation tool. Based on the outcomes we propose a design for a value elicitation tool that consists of a mobile application used by stakeholders for data collection and in-situ self-reflection, and a website used collaboratively by designers and stakeholders to analyse and communicate values. Discussion focuses on contributions to value sensitive design

value elicitation
self-reflection
situated values
value sensitive design
design methods

http://resolver.tudelft.nl/uuid:ab9f8881-5b2f-4427-8e78-6dbe63d98c28

https://doi.org/10.1007/s10676-011-9282-6

Springer-Verlag

1572-8439

http://link.springer.com/article/10.1007/s10676-011-9282-6

Ethics and Information Technology, 14 (4)2012

Institutional Repository

journal article

(c)2012 The Authors and Springer