Framework of product experience

Framework of product experience

Desmet, P.
Hekkert, P.

Industrial Design Engineering

2007-04-30

In this paper, we introduce a general framework for product experience that applies to all affective responses that can be experienced in human-product interaction. Three distinct components or levels of product experiences are discussed: aesthetic experience, experience of meaning, and emotional experience. All three components are distinguished in having their own lawful underlying process. The aesthetic level involves a product’s capacity to delight one or more of our sensory modalities. The meaning level involves our ability to assign personality or other expressive characteristics and to assess the personal or symbolic significance of products. The emotional level involves those experiences that are typically considered in emotion psychology and in everyday language about emotions, such as love and anger, which are elicited by the appraised relational meaning of products. The framework indicates patterns for the processes that underlie the different types of affective product experiences, which are used to explain the personal and layered nature of product experience

experience, aesthetics, meaning, emotion, design psychology

http://resolver.tudelft.nl/uuid:d08c3615-8b84-4741-a264-db845de9463b

National Science Council, Taipei

1994-036X

International journal of design, 1(1)2007

Institutional Repository

journal article

(c)2007 Desmet, P., Hekkert, P.