The Contribution of Gamification to Self-Managing Team Performance

Master thesis (2015)

Authors

Contributors

H.K. Lukosch (mentor)
A. Verbraeck (mentor)
Department
Systems Engineering (TPM) (TU Delft)
Copyright: © 2015 (Aniek) Berendsen, A.M.
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Published Date

02-04-2015

Reuse Rights

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Faculty

Technology, Policy and Management

Department

Systems Engineering

Abstract

This research addresses the complex problems of self-managed team work, using a gamification approach. Two gamification designs are developed and used during two gamified interventions with self-managing teams at ING Operational Services. These interventions are conducted for with two self-managing teams for 2 and 4 full weeks. The reserach included Interviews, brainstorm sessions, questionnaires, focus groups and de-briefIng meetings. The development of both a working gamification system and a theoretical framework of gamification for self-managing team was within the scope of this research project.