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A Personalised Digital Service for FlyCo Frequent Business Travellers

Master thesis (2018)

Authors

Y. Song Industrial Design Engineering

Contributors

M.C. Saeaeksjaervi (mentor)

R.J.H.G. van Heur (mentor)

M.E.H. Creusen (mentor)

Maaike van der Horn (mentor)

Faculty

Industrial Design Engineering, Industrial Design Engineering

Service design Personalisation Consumer research Customer surprise Memorable customer experience

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http://resolver.tudelft.nl/uuid:275c6776-3dcb-41f6-8a69-2d88d1a7ace0

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Published Date

27-09-2018

Language

English

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Faculty

Industrial Design Engineering

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