Tactical decision games - developing scenario-based training for decision-making in distributed teams

Conference paper (2009)
Department
Product Innovation Management (IDE) (TU Delft)
Copyright: ©2009 Lauche, K.; Crichton, M.; Bayerl, P.S.
More Info
expand_more

Published Date

01-06-2009

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Source:

Proceedings of the NDM9, 9th International Conference on Naturalistic Decision Making, London, June 2009

Faculty

Industrial Design Engineering

Department

Product Innovation Management

Abstract

Team training should reflect the increasing complexity of decision-making environments. Guidelines for scenario-based training were adopted for a distributed setting and tested in a pilot training session with a distributed team in the offshore oil industry. Participants valued the scenario as challenging and useful, but also highlighted problems of distributed communication. The findings were used to improve the training as well as current use of the technology in the organisation. Research Although the findings are currently only based on one pilot, they provide insights for adopting scenario-based training for computer-rich, distributed settings. The research extends current scenario-based training towards distributed work arrangements in high-technology settings and provides practical advice to developers and implementers. If everyday work is computer-mediated, psychological fidelity cannot mean collocated/low-tech training; however it is worthwhile paying close attention to which aspects of technology are integrated into a training environment.