Passenger punctuality: Assessing the impact of disruptions

Passenger punctuality is one of the most important measures to indicate and improve the service reliability of public transport operators. Previously, passenger punctuality measurements were mainly based on passenger counts in combination with vehicle locations. With the growing use of Automatic Fare Collection systems, passenger punctuality...

Passenger punctuality: An analysis of the method of calculation and describing models

The performance of the NS and ProRail is measured by, among others, passenger punctuality. With the introduction of the OV-chipkaart (the smart card of the Dutch public transport) new data of passengers became available. Therefore the NS developed a new method of calculating passenger punctuality. Based on the check-in and checkout locations and...