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Katherine Exss

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Device type, position, and system cues influencing user preference and acceptance

Journal article (2026) - P. de la Barra, P. Martinez-Alcaraz, E. Brembilla, G. Brager, K. Exss, A. Luna-Navarro
The integration of smart control systems in office buildings can be disruptive when individual preferences and expectations for control interfaces are overlooked. Understanding how human–building interaction influences environmental comfort and acceptance is essential for creating user-centered designs. This study aimed to evaluate the effectiveness of usability testing as an innovative method for assessing building system control interfaces and user interaction with automation. Specifically, we examined user preferences for shading and lighting controls in a controlled office laboratory, varying by “Type of Device” (analog vs. digital), “Position” (wall, desk, or split), and “System Cues” (information richness). In an experimental setting involving 20 participants, we investigated how these factors influence satisfaction and acceptance of automation. Using an adapted Post-Study System Usability Questionnaire (PSSUQ), we evaluated satisfaction with Ease of Use, Reachability, and Information. Findings show that while participants’ initial expectations favored simple analog controls, preferences shifted toward digital, information-rich systems after hands-on interaction. Ordered logistic regression confirmed that Reachability (β=2.317) and Ease of Use (β=1.831) were the strongest predictors of Overall Satisfaction (p<0.001), placing interface position as the primary design characteristic. However, preferences varied by office type: in shared offices, users preferred wall-mounted controls to facilitate shared access and visibility. These insights offer actionable guidance for designing smart control interfaces that enhance user satisfaction, support personal control, and promote greater acceptance of building automation. ...
Journal article (2024) - Katherine Exss, Alessandra Luna-Navarro
This study assessed the usability of three readily available Personalized Thermal Control Systems (PECS)—an electric blanket, a small personal fan, and a large pedestal fan—among individuals with intellectual disabilities living independently in energy poverty conditions in Chile. The research aimed to identify the primary usability challenges that affect the adoption and operational effectiveness of these technologies and, consequently, their potential to enhance thermal comfort. Results indicated that devices with more advanced control features, i.e. the large pedestal fan, presented the most significant usability challenges, followed by the electric blanket and the small personal fan. Key usability issues included poor visibility, inadequate material choice, ineffective communication, bad affordance, and inadequate levels of touch sensitivity of the control interface in these PECS. The study also showed a large variance in the level of adoption of the PECS among participants, thereby indicating that users have different individual attitudes, ranging from passive acceptance to proactive exploration and use. To conclude, this study advocates for the necessity of developing easily operable PECS that cater to the specific needs of individuals with intellectual disabilities, thereby supporting their autonomy and improving their quality of life in thermally comfortable environments. ...
Conference paper (2024) - Charlie Huizenga, Hui Zhang, Stefano Schiavon, Laura (Layla) H. Kwong, Gail Brager, Ed Arens, Carlos Duarte Roa, Katherine Exss, Alessandra Luna-Navarro, More authors...
Heat is a leading weather-related cause of death worldwide and heat waves are increasing globally in terms of frequency, duration, and intensity. Global heat-related deaths could quadruple by midcentury. As with many environmental hazards, numerous factors impact how heat might affect any given person and there are significant gaps in our understanding related to indoor heat and its effect on health. Despite growing interest in establishing standards and guidelines, there is currently no clear consensus on a safe maximum upper limit for indoor temperature. There is conclusive evidence of links between high outdoor temperatures and human health yet research on this correlation does not typically explicitly consider indoor heat exposure. Considerably more research has been completed on healthy, active individuals than for more heat-susceptible populations and the impacts of moderate heat stress on the health of large populations are not well understood.

We conducted a literature review on the impact of indoor thermal conditions on health, recognizing that air temperature alone cannot describe thermal exposure. We introduce the concept of a standardized maximum safe indoor temperature, defined for still air conditions, 50% relative humidity and mean radiant temperature equal to air temperature. Equivalent temperatures with respect to the thermal load on the body can then be calculated for various air velocities, humidities or mean radiant temperatures using the standard effective temperature (SET) model. For U.S. policymakers, we propose adopting a standardized maximum safe indoor temperature of 28 °C. We recognize that the adoption of standardized maximum safe indoor temperatures may vary around the world, but the framework we propose to adjust the standardized upper limit for humidity, air motion, and radiant temperature could be used globally. We also identify important knowledge gaps to guide future research on the relationships between heat and health that could support informed cost-benefit analyses. ...