Chatbots are used in many applications, e.g., automated agents, smart home assistants, interactive characters in online games, etc. Therefore, it is crucial to ensure they do not behave in undesired manners, providing offensive or toxic responses to users. This is not a trivial task as state-of-the-art chatbot models are trained on large, public datasets openly collected from the Internet. This paper presents a first-of-its-kind, large-scale measurement of toxicity in chatbots. We show that publicly available chatbots are prone to providing toxic responses when fed toxic queries. Even more worryingly, some non-toxic queries can trigger toxic responses too. We then set out to design and experiment with an attack, ToxicBuddy, which relies on fine-tuning GPT-2 to generate non-toxic queries that make chatbots respond in a toxic manner. Our extensive experimental evaluation demonstrates that our attack is effective against public chatbot models and outperforms manually-crafted malicious queries proposed by previous work. We also evaluate three defense mechanisms against ToxicBuddy, showing that they either reduce the attack performance at the cost of affecting the chatbot's utility or are only effective at mitigating a portion of the attack. This highlights the need for more research from the computer security and online safety communities to ensure that chatbot models do not hurt their users. Overall, we are confident that ToxicBuddy can be used as an auditing tool and that our work will pave the way toward designing more effective defenses for chatbot safety.@en

Despite the increasingly important role played by image memes, we do not yet have a solid understanding of the elements that might make a meme go viral on social media. In this paper, we investigate what visual elements distinguish image memes that are highly viral on social media from those that do not get re-shared, across three dimensions: composition, subjects, and target audience. Drawing from research in art theory, psychology, marketing, and neuroscience, we develop a codebook to characterize image memes, and use it to annotate a set of 100 image memes collected from 4chan's Politically Incorrect Board (/pol/). On the one hand, we find that highly viral memes are more likely to use a close-up scale, contain characters, and include positive or negative emotions. On the other hand, image memes that do not present a clear subject the viewer can focus attention on, or that include long text are not likely to be re-shared by users. We train machine learning models to distinguish between image memes that are likely to go viral and those that are unlikely to be re-shared, obtaining an AUC of 0.866 on our dataset. We also show that the indicators of virality identified by our model can help characterize the most viral memes posted on mainstream online social networks too, as our classifiers are able to predict 19 out of the 20 most popular image memes posted on Twitter and Reddit between 2016 and 2018. Overall, our analysis sheds light on what indicators characterize viral and non-viral visual content online, and set the basis for developing better techniques to create or moderate content that is more likely to catch the viewer's attention.@en

To curb the problem of false information, social media platforms like Twitter started adding warning labels to content discussing debunked narratives, with the goal of providing more context to their audiences. Unfortunately, these labels are not applied uniformly and leave large amounts of false content unmoderated. This paper presents LAMBRETTA, a system that automatically identifies tweets that are candidates for soft moderation using Learning To Rank (LTR). We run Lambretta on Twitter data to moderate false claims related to the 2020 US Election and find that it flags over 20 times more tweets than Twitter, with only 3.93% false positives and 18.81% false negatives, outperforming alternative state-of-the-art methods based on keyword extraction and semantic search. Overall, LAMBRETTA assists human moderators in identifying and flagging false information on social media. @en

Growing evidence points to recurring influence campaigns on social media, often sponsored by state actors aiming to manipulate public opinion on sensitive political topics. Typically, campaigns are performed through instrumented accounts, known as troll accounts; despite their prominence, however, little work has been done to detect these accounts in the wild. In this paper, we present TROLLMAGNIFIER, a detection system for troll accounts. Our key observation, based on analysis of known Russian-sponsored troll accounts identified by Reddit, is that they show loose coordination, often interacting with each other to further specific narratives. Therefore, troll accounts controlled by the same actor often show similarities that can be leveraged for detection. TROLLMAGNIFIER learns the typical behavior of known troll accounts and identifies more that behave similarly. We train TROLLMAGNIFIER on a set of 335 known troll accounts and run it on a large dataset of Reddit accounts. Our system identifies 1,248 potential troll accounts; we then provide a multi-faceted analysis to corroborate the correctness of our classification. In particular, 66% of the detected accounts show signs of being instrumented by malicious actors (e.g., they were created on the same exact day as a known troll, they have since been suspended by Reddit, etc.). They also discuss similar topics as the known troll accounts and exhibit temporal synchronization in their activity. Overall, we show that using TROLLMAGNIFIER, one can grow the initial knowledge of potential trolls provided by Reddit by over 300%.@en

When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated websites. Previous work suggests that within mainstream platforms, community-level moderation is effective in mitigating the harm caused by the moderated communities. It is, however, unclear whether these results also hold when considering the broader Web ecosystem. Do toxic communities continue to grow in terms of their user base and activity on the new platforms? Do their members become more toxic and ideologically radicalized? In this paper, we report the results of a large-scale observational study of how problematic online communities progress following community-level moderation measures. We analyze data from r/The_Donald and r/Incels, two communities that were banned from Reddit and subsequently migrated to their own standalone websites. Our results suggest that, in both cases, moderation measures significantly decreased posting activity on the new platform, reducing the number of posts, active users, and newcomers. In spite of that, users in one of the studied communities (r/The_Donald) showed increases in signals associated with toxicity and radicalization, which justifies concerns that the reduction in activity may come at the expense of a more toxic and radical community. Overall, our results paint a nuanced portrait of the consequences of community-level moderation and can inform their design and deployment. @en

When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated websites. Previous work suggests that within mainstream platforms, community-level moderation is effective in mitigating the harm caused by the moderated communities. It is, however, unclear whether these results also hold when considering the broader Web ecosystem. Do toxic communities continue to grow in terms of their user base and activity on the new platforms? Do their members become more toxic and ideologically radicalized? In this paper, we report the results of a large-scale observational study of how problematic online communities progress following community-level moderation measures. We analyze data from r/The_Donald and r/Incels, two communities that were banned from Reddit and subsequently migrated to their own standalone websites. Our results suggest that, in both cases, moderation measures significantly decreased posting activity on the new platform, reducing the number of posts, active users, and newcomers. In spite of that, users in one of the studied communities (r/The_Donald) showed increases in signals associated with toxicity and radicalization, which justifies concerns that the reduction in activity may come at the expense of a more toxic and radical community. Overall, our results paint a nuanced portrait of the consequences of community-level moderation and can inform their design and deployment. @en

The articles in this special issue focus on the emerging effects that social media can have on the real world. Social media has quickly become not just ubiquitous, but also integral to society. A large portion of social media's quick ascent was due to its modeling of real-world relationships, meaning the offline world informed the development and adoption of the online world. Recently, however, it has become apparent that this effect is not a one-way street. For example, the spread of mis- and disinformation, the spread of conspiracy theories, and the rise of extremism can all be attributed, in part, to social media. Most previous research has studied the real world and social media in isolation. However, these worlds are interconnected with each world having a substantial impact and influence on the other. For instance, hateful rhetoric disseminated via social media can encourage physical meetings that can quickly transform rhetoric into violent actions. Overall, it is of paramount importance, as a research community, to devote research resources into understanding and analyzing the exogenic effects of social media to the real world with the goal to further improves our lives. @en

The outbreak of the COVID-19 pandemic has changed our lives in unprecedented ways. In the face of the projected catastrophic consequences, most countries have enacted social distancing measures in an attempt to limit the spread of the virus. Under these conditions, the Web has become an indispensable medium for information acquisition, communication, and entertainment. At the same time, unfortunately, the Web is being exploited for the dissemination of potentially harmful and disturbing content, such as the spread of conspiracy theories and hateful speech towards specific ethnic groups, in particular towards Chinese people and people of Asian descent since COVID-19 is believed to have originated from China. In this paper, we make a first attempt to study the emergence of Sinophobic behavior on the Web during the outbreak of the COVID-19 pandemic. We collect two large datasets from Twitter and 4chan's Politically Incorrect board (/pol/) over a time period of approximately five months and analyze them to investigate whether there is a rise or important differences with regard to the dissemination of Sinophobic content. We find that COVID-19 indeed drives the rise of Sinophobia on the Web and that the dissemination of Sinophobic content is a cross-platform phenomenon: it exists on fringe Web communities like /pol/, and to a lesser extent on mainstream ones like Twitter. Using word embeddings over time, we characterize the evolution of Sinophobic slurs on both Twitter and /pol/. Finally, we find interesting differences in the context in which words related to Chinese people are used on the Web before and after the COVID-19 outbreak: on Twitter we observe a shift towards blaming China for the situation, while on /pol/ we find a shift towards using more (and new) Sinophobic slurs. @en

YouTube is by far the largest host of user-generated video content worldwide. Alas, the platform has also come under fire for hosting inappropriate, toxic, and hateful content. One community that has often been linked to sharing and publishing hateful and misogynistic content are the Involuntary Celibates (Incels), a loosely defined movement ostensibly focusing on men's issues. In this paper, we set out to analyze the Incel community on YouTube by focusing on this community's evolution over the last decade and understanding whether YouTube's recommendation algorithm steers users towards Incel-related videos. We collect videos shared on Incel communities within Reddit and perform a data-driven characterization of the content posted on YouTube. Among other things, we find that the Incel community on YouTube is getting traction and that, during the last decade, the number of Incel-related videos and comments rose substantially. We also find that users have a 6.3% chance of being suggested an Incel-related video by YouTube's recommendation algorithm within five hops when starting from a non Incel-related video. Overall, our findings paint an alarming picture of online radicalization: not only Incel activity is increasing over time, but platforms may also play an active role in steering users towards such extreme content. @en