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S Bajnath
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Authored
3 records found
Deriving service delivery principles using a role-playing game
Conference paper -
S Bajnath
,
M.F.W.H.A. Janssen
,
Nitesh Bharosa
,
C Both
,
A.J. Klievink
,
S.J. Overbeek
,
A.F.E. van Veenstra
Deriving principles for guiding service encounters : A participative design research approach
Journal article -
Nitesh Bharosa
,
M Janssen
,
S Bajnath
The net generation: Research, review and critiques
Conference paper -
G. Bekebrede
,
H.J.G. Warmelink
,
S Bajnath
,
I.S. Mayer