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document
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Hoogervorst, M.R. (author)
Schiphol Group is owner and operator of Amsterdam Airport Schiphol and driven by the ambition to become Europe’s Preferred Airport. The airport industry has become a fiercely competitive market due to prizefighters. As Schiphol is quite an expensive airport for airlines and passengers, it has to distinguish herself by quality and service. In...
master thesis 2010
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