Unlocking the potential of Generative AI in customer service operations

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Unlocking the potential of Generative AI in customer service operations

A multi-level framework for leveraging generative AI within organizations

Master Thesis (2025)

Author(s)

R.J. Janissen (TU Delft - Technology, Policy and Management)

Contributor(s)

M. Kolagar – Mentor (TU Delft - Delft Centre for Entrepreneurship)

Robert Verburg – Graduation committee member (TU Delft - Economics of Technology and Innovation)

H. Khodaei – Mentor (TU Delft - Delft Centre for Entrepreneurship)

Faculty

Technology, Policy and Management

Business Model Innovation Technology Adoption Digital Transformation Technology implementation Generative AI,

To reference this document use:

https://resolver.tudelft.nl/uuid:012776ab-9173-4dbd-867b-d11903cd4da1

More Info

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Publication Year

2025

Language

English

Graduation Date

24-06-2025

Awarding Institution

Delft University of Technology

Programme

['Management of Technology (MoT)']

Faculty

Technology, Policy and Management

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