Rethinking artificial intelligence in projects
A paradox lens
Eleni Papadonikolaki (TU Delft - Civil Engineering & Geosciences)
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Abstract
To fully harness the potential of artificial intelligence in projects, project leaders must navigate a hybrid network of multi-faceted and intertwined tensions. Drawing on paradox theory, I propose that these tensions are paradoxical: persistent, interdependent and multi-level, requiring continuous navigation rather than point-solutions. Additionally, I theorise the interaction between humans and artificial intelligence, through the ‘paradox of interactivity’, ‘paradox of automation’ and ‘paradox of creativity’ by re-conceptualising the agency and affordances of artificial intelligence use in projects. Ultimately, I propose a ‘paradox portfolio’ view of artificial intelligence readiness in projects, where human and artificial intelligence interactions become central to organising.
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