Value Parameters
Theo J M van der Voordt (TU Delft - Real Estate Management)
Per Anker Jensen (Technical University of Denmark (DTU), Centre for Facilities Management - Realdania Research)
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Abstract
This chapter explains the third part of the generalised Value Adding Management model, i.e. “Added Value” or “Outcome”, in a FM and CREM context. It gives an overview of the different added value parameters that have been included in various studies on the added value of FM and CREM and presents the results from our recent research on how FM and CREM practitioners in Denmark and the Netherlands prioritize added value parameters. Based on literature and our recent research we have made a selection of 12 added value parameters, which form the basis for the chapters in part II. The chapter is finished by showing how added value can be measured according to the literature and how it is measured in practice.
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