Thinking with simple diagrams in healthcare systems design
T. G. Jun (University of Cambridge)
Saba Hinrichs (University of Cambridge)
John P. John Clarkson (University of Cambridge)
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Abstract
In order to explore the applicability of diagrammatic representations for healthcare systems design, this paper aims to investigate the roles of different diagram types in various healthcare systems design cases: medication management process; medical device purchasing process; patient diagnosis process. It mainly examines how healthcare workers perceive various diagram types in terms of ease of understanding and utility. In conclusion, it provides insight into how to use various simple diagram types for healthcare systems design.
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