Designing dishwashing as a service at Oslo Airport terminal

Master Thesis (2024)
Author(s)

M. Gil Falcon (TU Delft - Industrial Design Engineering)

Contributor(s)

Sonja van Dam – Graduation committee member (TU Delft - Design for Sustainability)

G.P.M. Hoekstra – Mentor (TU Delft - Human Factors)

E. Tschavgova – Mentor (TU Delft - Design for Sustainability)

Faculty
Industrial Design Engineering
More Info
expand_more
Publication Year
2024
Language
English
Coordinates
60.19847130605642, 11.096109268693086
Graduation Date
12-07-2024
Awarding Institution
Delft University of Technology
Programme
Design for Interaction
Faculty
Industrial Design Engineering
Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Abstract

This thesis focuses on developing a centralized dishwashing service with the goal of reducing the amount of disposable tableware waste generated at Avinor Oslo Airport. Moreover, the project aims to help Avinor Oslo Airport achieve its objective of becoming a zero-waste airport by 2030.

The research process followed the Triple-diamond model, facilitating a structured approach through mainly three phases: Understand, Ideate, and Develop. The ‘Understand’ involves the study of the literature review, analysis of existing practices, field research, and stakeholder interviews to gain an understanding of the context. During the ‘Ideate’ phase three concepts were developed and evaluated through iterative testing and feedback. Finally, at the ‘Develop’ phase, the final concept, Green Circles, is developed. Green Circles is a centralised dishwashing service for reusable takeaway containers, that allows passengers to drop the containers at drop-off machines at the boarding gates and airport exists.

The implementation of Green Circles is expected to significantly reduce single-use tableware waste at Avinor Oslo Airport. The study highlights the importance of stakeholder engagement, convenient passenger experience, and efficient operational integration. Broader implications suggest that similar services could be adopted in other airports, contributing to the aviation industry’s sustainability efforts, such as those proposed by TULIPS.

Files

License info not available
License info not available