Building data analytics capability to increase information processing capacity

Abstract

Supply chain literature has emphasised the importance of data analytics capability in driving supply chain outcomes. Additionally, along with knowledge and professional judgement, providing data-driven analyses has become a critical component of professional service operations. However, there remains little understanding of how organisations build data analytics capability to reduce supply network uncertainty. A single case study of a professional service firm revealed analytics capability to be a combination of three capabilities, each with its distinct micro-foundations. We argue that the development of analytics capability requires the interaction of individual abilities and knowledge-bases with social and technical inter-organisational processes and structures.