Making enterprise information systems resilient against disruptive events

a conceptual view

Conference paper (2020)

Authors

Boris Shishkov Interdisciplinary Institute for Collaboration and Research on Enterprise Systems and Technology (IICREST), University of Library Studies and Information Technologies, Bulgarian Academy of Sciences
A. Verbraeck Policy Analysis - TPM
Research Group
Policy Analysis (TPM) (TU Delft)
Copyright: © 2020 Boris Shishkov, A. Verbraeck
DOI: https://doi.org/10.1007/978-3-030-52306-0_3
Resilience Context-awareness Risk management Enterprise information system
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Published Date

2020

Language

English

Reuse Rights

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Faculty

Technology, Policy and Management

Department

Multi Actor Systems

Research Group

Policy Analysis

Abstract

Enterprise Information Systems (EIS) are designed to deal with normal variability in their inputs and data. Empowered by CONTEXT-AWARENESS, some EIS even count on sensors and/or data analytics for capturing changes outside of the system. Nevertheless, context-awareness would often fail when EIS are affected by (large-scale) disruptive events, such as disasters, virus outbreaks, or military conflicts. Hence, in the current paper, we take a step forward, by considering context-awareness for disruptive events. We combine context-awareness with risk management techniques, such as FMECA and FTA, that are useful for defining and mitigating risk events. To avoid having to define the likelihood for such very-low-probability disruptive risks, we use CONSEQUENCE-BASED RISK MANAGEMENT rather than traditional risk management. We augment this approach with the context-awareness paradigm, delivering a contribution that is two-fold: (i) We propose context-awareness-related measures and consequence-based-risk-management-related measures, to address disruptive events; (ii) We reflect this in a method featuring the application of context-awareness and risk management for designing robust and resilient EIS.