Public Organizations in Transition
AI, Professionals, and Organizational Change
F.J. van Krimpen (TU Delft - Organisation & Governance)
J.A. de Bruijn – Promotor (TU Delft - Organisation & Governance)
M. Arnaboldi – Promotor (Politecnico di Milano)
H.G. van der Voort – Copromotor (TU Delft - Organisation & Governance)
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Abstract
AI will significantly influence the operations of public organizations. This involves much more than just executing existing tasks of these organizations more efficiently or effectively. AI adoption1 will lead to new possibilities for public organizations that are difficult to predict at present. Consequently, AI will also have important organizational implications. The role of professionals changes, organizational structures may require adjustment, and internal and external dependencies between various actors shift.
With the rising AI adoption by public organizations, scientific interest in the organizational implications of AI adoption has also grown. Although existing literature increasingly recognizes that algorithms and organizations are intertwined, the concept ‘organization’ is often minimally defined, and there is still little attention given to the components that make up an organization. Additionally, the interrelationship between organization and technology has only been empirically investigated to a limited extent....