Redesign of Airframe MRO processes from an uptime perspective
a case study at KLM Engineering and Maintenance Airframe Services
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Abstract
This thesis addresses a problem at KLM E&M, where a gap exist between the desired performance and current performance of airframe MRO. This research is performed to
find solutions within the A-check for wide body aircraft by identifying the constraint in the A-check and subsequently develop solution alternatives by first exploiting the constraint,
then elevating and finally develop a ‘desired world’ alternative. For the A-check a theoretical
preliminary model was developed which tests Phase-Gate methodology and concentrating
resources within the phases during the check. It was found that applying Phase-Gate and
aligning the available manpower to the workload could improve the output performance of the A-check. The best of the designed solution alternatives all consists an implementation of a
core shift, which focus of aligning and full concentration of available manpower to the
workload.